My book is not as described, damaged, wrong book – what can I do?

If the book that you have received is not as described, is the incorrect item or was damaged during shipping, you can return the book to the bookseller for a refund.

We suggest that you simply let the bookseller know in advance that you will be returning the book. To contact the bookseller:

1. [Sign On] to your AbeBooks.co.uk account
2. Select [View My Orders] under My Orders on your Members Menu
3. Click the [Item details] button located to the right of the item
4. Click the [Ask a Question] button
5. On the Book Enquiry page; click the [Inquire About This Book] button

To initiate a return for a book:

6. In the list of orders that appears, find the book for which you would like to initiate a return and click [Item Details]. Then click [Request to Return a Book]
7. Select the appropriate reason for the return from the drop-down list
8. Add any additional comments. These comments are displayed to the bookseller then click [Initiate Return/Refund]

Tip: Please note, a refund can only be initiated up to 30 days after the estimated delivery date.

Should you wish to cancel your refund request, this can be done as long as the order has the status "Return Initiated". Simply sign on to your AbeBooks.co.uk account and follow the above instructions to cancel your refund.

When you send a book back to the bookseller, you may wish to use a trackable means of shipment. If the bookseller does not receive the book, the refund will be cancelled.

To insert tracking information on your book return:

1. Select [View My Orders] under My Orders in your Members Menu
2. In the list of orders that appears, find the book return for which you would like to insert a tracking number
3. Click [Item Details]
4. Insert the Shipping Company, Tracking number and Shipment Date in the boxes provided
5. Click [Save]

Once the bookseller receives the book back, they will update the return online and AbeBooks will refund you. If the bookseller does not update the return, you will be automatically refunded 28 days after requesting it for a national return or 77 days for an international return. If the bookseller agrees, you will be refunded the book price, the original shipping and the return shipping. The return shipping is equal to the original shipping that you paid. If the bookseller does not agree, you are refunded the book price plus the original shipping.

Our bookseller members are professional members who are more than happy to address any issues that may arise and offer the best solution.