As you will know, we recently ran a survey about your shipping solution needs. We would like to take this opportunity to thank all those booksellers who took the time to complete the survey. We had a very high response rate and were able to gather some very valuable feedback, which will help us with the development of future shipping solutions.
From some of the comments and suggestion left we were able to see that some booksellers may not be completely aware of the things they can already do with the current shipping matrix. Therefore, we wanted to remind you of how you can use it to manage your shipping.
As many booksellers use different shipping services and have to ship to
many different countries, we offer a flexible shipping matrix. The matrix allows you to add or update the information according to the
services you use, and the countries that you most often ship to.
Offering accurate rates and speeds for each country will make sure that your listings are more competitive and that buyers return to buy more of your books. You can also avoid refunds from processing too soon by setting more realistic shipping speeds.
Did you know...:
- You can add more countries to your matrix so that you can offer more accurate shipping for each country to which you ship. You will find the standard
AbeBooks countries already on the matrix. All other countries would come under the International shipping rates and speeds. However, you also have the option to add more countries to your matrix with the appropriate rates and speeds. We recommend that you add those countries from which you regularly receive orders.
- You can increase or decrease the shipping rates according to the shipping services you use (both standard and priority). AbeBooks has a default shipping rate that all booksellers are welcome to use. However, those rates can be changed at any time to be more accurate to the services you offer.
- Not only can you change the rates, you can also change the speeds according to the shipping service you use. You know best what delivery times your shipping services offer - update your shipping matrix to reflect those too.
NOTE: Any changes to the Shipping Matrix will be updated on your account immediately, but may take longer to appear online in your inventory - make sure you allow a few days for the changes to go through.
When processing an order, every bookseller has the chance to reduce or increase the shipping if they have an item which is smaller, larger, more valuable than the average order, and the default shipping therefore either too high or low.
This function is available at the order processing stage of an order. For more information visit our online help pages:
How do I increase or reduce shipping charges for an order?